Call accounting and tracking system helps County with cost allocation
Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with Telsoft Solutions to install MegaCall, a robust enterprise-level call-tracking system ideal for corporate telecom expense management. "The county of Los Angeles was seeking an in-house call accounting program to track and allocation costs for calls placed from numerous PBX and VoIP systems," said Don Simons, CEO of TelSoft, Inc., a California-based privately held corporation that provides call accounting and billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. "They required capabilities for rating calls against contract usage rates, accurate cost allocation to correct user department, and real-time web-accessible billing with an interface to the County's off-line billing system, as well as traffic, fraud and analytical reporting, among many others. MegaCall meets all these rigorous challenges." Another major County requirement was the provision of a real-time CDR (Call Detail Record) collection system that would utilize the existing network as well as interface to the County's inventory database eliminating manual data entry and TelSoft was able to provide this functionality through the MegaCall industry-standard offering. MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support for telecom expense management throughout the enterprise. These comprehensive call accounting and telecom expense management software solutions can be found on the web at www.telsoft-solutions.com.
About the author: Bruce Boyers is a freelance writer based in Los Angeles.
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